“So whatever you wish that others would do to you, do also to them.”

About Stephen Karpeles

This author has not yet filled in any details.
So far Stephen Karpeles has created 26 blog entries.

Say goodbye to image sprites, and hello to editable SVG

SVG graphics are one of the most useful assets to have on your website or mobile app. In case you’re not familiar with them, SVG stands for Scalable Vector Graphic. The graphics themselves have major advantages […]

July 3rd, 2016|CSS, Design|

Is it worth losing a customer over that?

Our family just bought a new car, and we already love it. The only problem is… within 24 hours of buying it, the battery mysteriously died – twice. We didn’t leave the lights on. We didn’t […]

June 19th, 2016|Customer Service|

Marketing is a marathon, not a sprint

There’s no such thing as a “get-rich-quick” scheme – especially in business. Even the companies that look like overnight successes have put in hours and hours of hard work and perseverance to get to that […]

June 6th, 2016|Marketing|

Is your company product-centric or customer-centric?

Far too many companies are more concerned about pushing their products than cultivating long-term customer relationships. They’d rather design, build, and promote the latest “thing” – but all the while, they forget that actual humans […]

May 27th, 2016|User Experience|

Little is the new big

Just like a tiny rudder can steer a large ship, so also can your tiniest marketing actions make a colossal impact.  Case in point: At our local Starbucks the other day, I ordered 2 small […]

May 15th, 2016|Customer Service|

Do unto others…

There’s a little quote in the bottom left corner of our website (at least if you’re viewing it on a desktop). It simply says: “So whatever you wish that others would do to you, do […]

April 23rd, 2016|Salt.|